RV RENTAL
FREQUENTLY ASKED QUESTIONS

Peak Season: 05/01 to 09/30 = normal rates
Fall Rates: 10/01 to 10/31 = $10 off nightly rate
Winter Rates: 11/01 to 02/29 = $20 off nightly rate
Spring Rates: 03/01 to 04/30 = $10 off nightly rate

Our minimum rental period is two (2) nights. As we provide insurance for all rentals, offering one-night rentals is not feasible. Therefore, we do not accommodate one (1) night rentals. There is no maximum limit on the number of nights you can rent from us.

RESERVATION DOWN PAYMENT: We require a $500 reservation down payment on all rented units, due at the time of booking. The reservation down payment is non-refundable, and will be applied to your total balance. The remaining balance is due 30 days before your departure date. If you book your rental less than 30 days before your departure date, full balance, plus security deposit, will be due at time of booking.

SECURITY DEPOSIT: A $1,000 security deposit is required on all rented units. The security deposit is refundable, subject to rental terms and conditions compliance. It is refundable within 30 days of return (it’s usually quicker than that), providing the vehicle is clean (inside and outside), gas tank full (for motorhomes) and the vehicle is not damaged or abused. The security deposit is due 30 days before your departure date.

Example:
If you book more than 30 days in advance, we require $500 down payment and the remaining (including the refundable security deposit) is due 30 days before you leave. 
If you book less than 30 days in advance, the full payment (including the refundable security deposit) is due at time of booking. 

We charge a $259 preparation fee, Gardner, KS Sales Tax, and a 3.5% rental tax. The $259 prep fee covers various items such as dump hose, water hose, a 45-minute training walk-through, toll charges, propane, tank dump (we handle tank dumping upon return), and insurance. Additionally, for trailers, we supply the hitch, ball, and sway control.

If you need to modify your reservation, we are happy to assist. Please note that each reservation change incurs a $50 processing fee per instance. There are no exceptions to this policy.

Yes, but for motorhomes only. You get 100 miles per night free, all additional miles are $0.59/mile.

You get 5 hours of generator per night free, all additional hours are $4.00 per hour. We have changed the way we process Unlimited Generator.  You still get the same free hours, but the most you will ever spend is $45/night.  For instance, if you are renting for 3 nights and get 15 hours free, but you use 72 hours, you will spend on generator is $135 (the normal price would have been $228).

Mileage example: 10 night rental = 1,000 miles free (This is a total number. We do not know how many you drive per night.)
Generator example: 10-night rental = 50 hours free (This is a total number. We do not know how many hours you use per night.)

Please also note that the generator has a meter (just like an odometer) that does not reset after each customer. You may get the RV and it has 58 hours already on it. This does not mean that you used 58 hours on your trip.
There are no mileage charges for trailers, and trailers are not equipped with generators.  Our Cross Trail Class C rentals do not have generators.

Cancellations more than 31 days in advance will forfeit their $500 reservation down payment. There is no refund if cancelled less than 30 days before departure. When someone books an RV, there are a lot of steps that go into it on our part to make sure your paperwork and appointment go smoothly.

Yes, we rent by the night, so if you plan to return on Monday, you will be charged for Sunday night. We do offer Sunday returns, so if you don't want to be charged for Sunday night, our latest return time on Sunday is 8pm.  Please see our page regarding returning when we are closed HERE.

We are closed on all major holidays (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve & Christmas Day - we are also closed the entire week between Christmas and New Year's). We do not allow pick up appointments on days we are closed. If you want to pick up on a day we are closed, unfortunately, we do not offer this. You will have to decide if you want to pick it up the day before or the day after the holiday. If you choose the day before, you will have to pay for the extra night. We do not discount for being closed on a Holiday. For instance, Labor Day and Memorial Day both fall on a Monday and we are closed on Sundays, so you would have to pick up either the Saturday before, or Tuesday. 

Yes, we require that you return the motorhome with a full tank of fuel. If the motorhome is not returned with a full tank, you will be charged $100 plus the cost of fuel at current pump price.

MOTORHOME RENTALS: Motorhomes come with State Minimum Liability (25/50/25)* as well as all rentals come with Comp, Collision, Fire and Theft. You can purchase Supplemental Liability Insurance through our Insurance company. Ask your rental agent for more information.

TRAILER RENTALS: Trailers do not come with Liability Coverage. We send a form to the renter’s insurance company to fill out and send back. If the insurance company will not or does not send back the form, the customer MUST purchase Liability Coverage through our insurance company for an additional fee. Trailers also come with Comp, Collision, Fire and Theft.

We do not offer this during the busy season. We cannot guarantee that an RV will be here to offer different date walk-throughs.

Your security deposit refund will be processed within 30 days after your return (it’s usually much quicker). If there is damage, generator charges or mileage overages, this will come out of your security deposit. If there is damage, the refund could take up to six (6) months.

The only charges that will come out of your security deposit would be additional mileage, generator overages and damage.

Campground rates vary based on time of year and what facilities they offer. Generally you can expect to pay between $10 and $50 per night.

No refunds will be given for early returns or late pick ups, however, we do refund for unused mileage.

We have extended our return policy to include Sundays and holidays. Normally, returns are scheduled by appointment, and upon return, we conduct a thorough check of the RV with the renter. This process allows us to inspect for any damages, missing items, tank levels, and more. In the event that a customer returns the RV when we are closed, such as the evening before their appointment, they will be held responsible for any damages or missing items discovered during the next business day inspection. WE DO NOT REFUND FOR DAYS NOT USED.

We do our rentals by appointment as early as 9:00 am (8am on Saturdays) and as late as 3:00 pm. Appointment times are based on first come first serve. For example, if you want the 9:00 am pick up appointment, but this time slot is booked, you will not be able to pick up at 9:00 am. Pickup and drop off times do not need to be the same. For example, if you pick up at 9:00 am, you do not need to return by 9:00 am. We schedule both appointments with you. We ask that everyone be on time for their appointments. If one person is late, it pushes our whole day back and makes the rest of the customers’ appointments late. We do not allow Sunday or Holiday pickups.

IMPORTANT: The renter schedules their appointment times when they book the RV. Our latest return appointment is 3PM Monday through Friday. There is a $25/hour late fee for any rental that comes back after 3PM. If the RV is not returned by 4PM, the renter will be charged another night's rental. NO EXCEPTIONS.

Appointment times are very important to us. They keep the rentals going in and out smoothly. One late appointment can cause the rest of the day to run behind. There is a $50/hour late charge for every late pick up appointment. This will be billed by 10-minute increments. If, for any reason, you miss your appointment, a different time will be scheduled based upon our calendar availability.

IMPORTANT: The renter schedules their appointment times when they book the RV.Our latest return appointment is 3PM Monday through Friday.There is a $25/hour late fee for any rental that comes back after 3PM.If the RV is not returned by 4PM, the renter will be charged another night's rental.NO EXCEPTIONS.

Mileage depends on the size of the motorhome and the driving conditions. Generally, with the Pursuit, Leprechaun and Freelander, you will get 7 to 10 miles per gallon. The Class Bs are approximately 12 to 15 miles per gallon.

We offer discounts for Police, Military, Fire and Veteran, with documentation. Our prices decrease in the slower months, as well.

Unfortunately, we have had too many “holds” not get back to us. We lose a lot of business from this and no longer offer it. Please feel free to call in and get all of your questions answered, and call us back when you are ready to book. This also applies to online bookings. If you book an RV online in the evening, we will hold the booking until 1:00 pm the following business day.  (We will try to contact you multiple times.)

Roadside assistance is available for the renter to purchase for $15/day. Click HERE for additional information.

We would like to fill the propane ourselves. We send the unit out with a full tank(s). The cost of the propane is included in the $259 prep fee.

All you need is to be 25 years of age or older and possess a valid state issued driver's license. No special class or permit is needed. The Motorhomes are labeled Class A and Class C, but this does not pertain to your driver’s license. It is just how they are distinguished. If you look on the back of our Driver’s License, it will show that you can drive up to a certain weight (for example 26,001 lb), our largest motorhome is 18,000 lbs gvw.

You can! If for any reason you need to change your reservation, we would be happy to do that for you. However, each change will result in a $50 fee per change. Each change requires us to spend about 10 to 15 minutes per person changing. This doesn't seem like a lot of time, but if everyone changes, that is a lot of time spent fixing reservations. We have an entire checklist that we complete every time someone books a reservation. When someone changes anything on the reservation, all of those steps have to be repeated.

Unfortunately, we do not have a "one way" rental option.  We only have one location, so there wouldn't be anywhere to drop the RV off in another state.

Unfortunately, we do not offer same or next day rentals, however, upon availablility and depending how how busy we are that day, we have been known to make exceptions.

Yes, we offer 10% off the base rental of your future rentals. We occasionally run monthly promotions, so ask your rental agent about the current promotion. Promotions and discounts cannot be combined.

1. Current, valid driver's license. The license must not expire during the rental period. Any additional drivers to be added on the contract must have their current drivers license as well and must be present at pickup. Our contract only has room for 4 drivers, including the renter.
2. Proof of insurance with policy number.
3. A major credit card with sufficient available credit.
4. If you are an International customer, please bring your Passport.
5. ALL DRIVERS MUST BE PRESENT AT THE TIME OF PICKUP - NO EXCEPTIONS. If a driver isn't present at time of pickup, they will be removed from the contract and will not be able to drive the RV.

Yes, however, there can only be 6 drivers on the contract, including the renter. All drivers must have a valid driver's license that will not expire during the length of the motorhome rental contract. ALL DRIVERS MUST BE PRESENT AT THE TIME OF PICKUP - NO EXCEPTIONS. If a driver isn't present at time of pickup, they will be removed from the contract and will not be able to drive the RV.

The closest lake to us is Hillsdale Lake, nearly 15 minutes away. Also, if you want to travel a little farther than that, you could go to beautiful Melvern Lake. Melvern Lake is approximately an hour from our location.

No. At departure you will be given a 30-45 minute familiarization tour and learn how to hook it up and operate appliances.

• None of our rentals have wi-fi.
• None of our rentals come with Sirius Satellite Radio.
• None of our rentals come with GPS Navigation. 
• Most of our motorhomes come equipped with a TV.
• Bring your own DVD player, as most of our rentals do not come equipped with these.
• Some of our Travel Trailers do not come with a TV. Check the photos of the RV you are wanting to book. If there is a TV in the photos, the RV has a TV. 

Yes, we purchase our RVs with an automatic awning. Sometimes things happen on renter's trip. If the RV you are renting no longer has an awning, we will notify you to bring something else to cover your space. There will be no discount for a missing awning.

Pets are allowed in our RVs, but to see our Pet Addendum for additional details. We do not have any RVs that are not pet friendly.

All fees are payable by cash or on a major credit/debit card. You are welcome to make payments on your rental, but you will have to call to make the payments. We won’t remember to do it for you. All payments must be made 30 days before the rental.

Yes, you can tow behind our motorhomes. Each motorhome will tow a different amount of weight. Check the specifications on the specific unit you are interested in to see the tow rating. Also, in order to tow, you have to own all of the components. You can not pull something rented with something rented. Example: If you want to tow a trailer behind a rented motorhome, you have to own the trailer. If you want to tow a car behind a rented motorhome, you have to own the car AND the dolly. You cannot rent a dolly to tow your car.

Each campground is different.  A partial list of commonly found facilities might include: electric, water, sewer hook-ups, BBQ pits, etc. Ask the campground you plan to stay at for a list of facilities.

Most campgrounds and truck stops have waste disposal facilities to drain both your black and gray tanks. If you are traveling long distance, you will want to do this to help with the cost of gas. The heavier the RV, the more fuel you will use.

No. Please plan to bring your own car seats and cribs.

It is difficult to know if the water is potable when you fill the tank at a variety of locations. We recommend you use bottled water for drinking and cooking. The water from the tank is fine for washing and bathing.

Some do, yes:
* Class A Pursuit - each Pursuit has one tether
* Class C Leprechaun - each Leprechaun has one tether
* Class C Freelander - each Freelander has one tether
* Class C Cross Trail - the 21XG has one tether, the 20BH does not have a tether

Some rental units are equipped with rear ladders. These are not for customer use. There is no reason any customer should be on the roof of the unit. Activity on the roof of the unit is fully forbidden.

Yes, for an additional charge, we will pick you up and drop you off at the airport. (Mileage is calculated round trip).

Yes, for an additional charge, we will deliver the unit to your location. (Delivery charge is calculated round trip).

Yes, call for pricing.

The earlier the better! There are times in the year that we book out weeks (even months) in advance. We take reservations no more than 12 months in advance.

No. All of our units are strictly non-smoking.

Only some of the units have TV's that will work while in transit. The driver is not allowed to watch TV while the unit is in motion. Some units also have: DVD players that also work while the motorhome is moving. Check the details of the motorhome you are interested in to make sure.

Yes, we offer free parking at our lot for 1 vehicle per reservation. You don't need two drivers at pickup or drop off!

If a customer gets any parking violations, driving violations or toll charges, we will notify you by email and charge the card on file for the amount of the violation.

When you return the RV, we ask that you open all slides, drawers, cabinets and compartments. This is for us to ensure you have removed all of your items. We are not responsible for any lost, unfound or missing items. We can not hold any items left in a rental.

There are a lot of differences between our units and their units. Just to name a few:
* We give 100 miles per night free. They don't. Yes, they may only charge $0.35 per mile, but you don't get any free.
* We purchase new units every year, they don't. (Leprechauns are considered a Luxury RV.)
* No free generator hours, yet their hourly rate is the same as our overage charge of $4.00/hour.
* All of our motorhomes come with TVs and Awnings, theirs don't.
* They don't have slide outs. Most of our floorplans have slide outs.

• Traveling to Mexico is not permitted. There is no insurance coverage in Mexico.
• Traveling to Alaska and Canada IS permitted, except Montreal and Quebec City.
• Inner cities of New York City, NY, as well as Montreal and Quebec City in Canada are not permitted. There is no insurance coverage for vehicle theft in Montreal or Quebec City.
• Private-, gravel-, dirt- or logging roads and other non-public roads, beaches, etc. are prohibited.

Yes, we provide a 25' Water Hose and a 25' Sewer Hose.

Our rentals do not come equipped with linens, blankets, dishes, cookware, etc. Click HERE to be taken to our checklists to help you prepare.

We are approximately 45 minutes to an hour from South of KCI (Kansas City International Airport).

We usually do not provide same or next day reservations due to busy periods when rentals are in high demand. Yet, if you contact us before 11am, we will make every effort to accommodate your request.