Happy Campers: What Our Customers Are Saying
Great sales staff! Comfortable environment. No pressure. Will refer others! Brian D.
Wonderful experience from start to finish! Shannon rocked and helped us to find just what we wanted! Dan in finance and Corey in service finished out our journey and now we have a wonderful travel trailer to begin our newest journey in! Thanks all!! Katie J.
We were on our honeymoon and decided to stop and look at campers on our way home. We stopped at Olathe where we were warmly greeted by Ann. She was very informative and only showed us campers that were within our defined parameters. We found the perfect camper and are Happy Campers, once again. 😊 Dee H.
Fantastic Customer Service! Will be back! Chris
We ordered a trailer the first of August but because of covid causing problems with equipping trailers we got it in December. Our sales person..Ann...was very helpful showing us the trailers when we were looking and found the perfect one for us. Everyone was courteous and very helpful when we picked it up. It was an excellent team effort getting us ready and the trailer ready to take home. Thank everyone very much. Jackie L.
So glad we went to Olathe Ford RV for our new camper. Shannon was super helpful and kept us updated on the progress of our Forest River Surveyor Legend. Charlie showed us the ins and outs of the camper and answered all our questions! Everyone was friendly and helpful. Marcella P
We had a great day choosing the camper we were looking for! Tony Nelson was very good to work with and Dan Hill was helpful with getting the best for us on financing our new purchase. We are the new owners of a brand new 2021 trailer. Chad in service was very helpful with the walk thru!
We made a last minute decision to upgrade our travel trailer before the season ended so we went in and Ann Barrette showed us around and got us exactly what we were looking for and they got us in our trailer so soon we got to squeeze one more trip in this year. Awesome people at this location! Austin W
We are very happy with our purchase from Olathe Ford RV. Renee Charles and Britney were awesome to work with! Charles went above and beyond, showing us everything we needed to know before we hit the road. Renee was very patient answering A multitude of questions since we purchased online And couldn’t see the camper in person. Sandy W.
My husband and I used Olathe Ford RV to purchase our new camper. Bill, our sales rep, took great care of us and he made sure we saw everything they had that met our needs. Although Olathe Ford RV did not have the particular camper we wanted at that time, Bill worked with us and ordered what we were looking for. Bill understood what we wanted and took plenty of time to make sure we were satisfied. Also, Corey, our service technician took a lot of time to walk us through the camper and answer all the questions we had. We had a great experience at Olathe Ford RV. Sarah M
Just purchased a new 5th wheel from this place and you couldn't ask for better customer service. The sales people are not pushy and they don't hover over you while your trying to decide. During the walk through the tech knew everything about the 5th wheel and was open to any questions. I'm glad I stayed away from camping world and went to Olathe. Happy camper here. Thank you Scott and Renee for all your help and making the process smooth and easy. Steven w.
Buying my first RV and I picked the right place. Everyone was so kind and answered all of my crazy questions with lots of patience. The retail store had anything and everything you would need. Thank you Renee for showing me all my options and Joe for telling me everything I needed to know about my RV. You made my first experience very pleasant. I will be back when it's time to upgrade. Jan J.
My husband and I bought a newer RV this past weekend. Our sales lady Carol helped us find just what we wanted. Without any kind of high pressure. They whole process from finance thru pick up and walk thru was smooth and easy. We were very pleased. And we love our new camper! Carmen E.
First time renting RV it was such a great experience Great service thanks to Ashley.
Ann, Dan, & Chad were wonderful to work with. Very thorough and friendly. I recommend them😊 Tracey N.
Thanks Olathe Ford RV for your time and effort in helping us to get into our new camper. Shout out to Charles, who did our walk-through! He was fantastic and super helpful. We are very excited! Kristen S.
Great service, ordered trailer, filled out financing online the whole crew made the experience very easy. We have bought campers from other dealers, and these guys are the best. When it’s time to upgrade we will be giving Scott a call. Brian B.
We have just purchased our Mirada 35OS from a very educational Ann Barrette! No questions left unanswered ! She will be remembered as helping us find Freedom on the Highway!!! She was always responsive to our many questions ! She knows her product line , she gave us info to make the right decision! Seize the day!!! John & Lori
Working with Ashley was fantastic. She was prompt, attentive to the changing details of our trip, and so accommodating. If only my phone company, cable company, internet provider, airline counter, DMV, etc., all had an Ashley, doing business would be a breeze and this world would be a better place. Thank you Olathe Ford RV, we hope to be back again soon! Peter B.
Very helpful and nice staff. Wish we got this kind of service from Camping World in N. Charleston. We lost an exterior panel for fridge components as we were toodling down the road. They had it in stock and we were in and out in less than 30 minutes. GREAT! Teresa S.
So excited. Today we start again with our dream of traveling via the road. Ann B we love working with you and Dan and Charles at OLATHE FORD RV. ❤️ Tina U.
Great dealer. Renee was helpful in or selection and buying process. Dan helped with financing and walked us through entire process. Corey did our set up and walk through for us and was very patient answering all our questions. Loved our whole experience and will be back if we trade up in the future. James T.
Loved the service and selection. Did I say how nice the staff was?👍👍👍👍👍 Phillip T.
Was a great, hassle free experience. Our sales rep Renee got us through the paperwork process quickly. Dan and Brittany got our loan situated and done fast. Corey, our service technician, was very knowledgeable and walked us through our new camper answering all of our questions and got us hitched up and on our way. Everyone was friendly and polite. Overall we have nothing to complain about and would definitely recommend purchasing a new or used RV from the folks at Olathe Ford RV. Jason B.
Olathe Ford RV Center and especially wonderful, smart, good...caring Ann Barrnette far exceed my best expectations and good team Daryn, Dan and all as have been preparing for over 7 years for this important time of my living with just purchased 2014 Thor Freedom Elite...YayY!! Carol F.
From the time we walked in the door, we were given full attention. No pressure, no leading us in our decision. If we asked to start one up (class A), our sales person would go and get the keys so we could. The purchasing process was smooth. Questions via email were answered usually within minutes. Tom G.
Ann and Dan took great care of us through the entire process! Ann worked with us to find just the right motor coach and we found a great one! Also had a flat tow package placed by the service Dept and were able to find everything we needed to get started in the camp store. They are truly service oriented and provide everything you need! Highly recommend!! Kimberlee A.
We are very satisfied with our Motorhome from Olathe RV! We called and originally and talked with Ann, but we were on a time crunch, she was busy so I got ahold of Renee. She got everything in line and answered all my questions & was very honest with us. Gave us the options & worked out a deal with our old one in less then 2 hours. With only having 2 days to purchase one- she had it checked over and a deal done over the phone in a day- & we came our 5 hours the next day to pick it up. Wasn’t fully cleaned and ready but we agreed on that! Definitely very satisfied with Renee Hinson and am only giving 5 Stars because of her honesty , reliability & awesome customer service. Kellie D.
Ann Barrette was an amazing sales lady who made our first time camper buying experience flawless. I highly recommend checking this place out! Margaret S.
Just picked up/bought a new camper (2nd one from OFRV). Was a great experience again. Also had a great salesperson (Scott). I highly recommend Olathe Ford RV... Kevin C.
Ann barrette was great salesperson Smooth purchase wonderful experience Bought over the phone and drove from Las Vegas Love my new freedom express blast Thank you Olathe Ford RV James.
Ann did an amazing job helping us find our first ever camper! We couldn’t have asked for a better company and salesperson to keep us updated and always be available to answer questions. Kourtney C.
Great experience purchasing our new camper from Scott at Olathe Ford RV! Listened to what we were looking for and he helped us find the RIGHT one. Looking forward to enjoying our Forest River Surveyor! Charles did a thorough walk thru to make sure we were familiar with all of the features and that we are prepared for our first camping trip. Highly recommend that you check out Olathe Ford RV. Mary G.
When renting an RV, Olathe Ford RV Rental is certainly the way to go. Ashley was our direct contact and she went over and beyond to assure we received exactly what we wanted, without asking. We wanted a Class A and all she had available was a Class C. We reserved it anyway and she had noted our account, if there was a cancellation on a Class A, grab it for us and it happened. She pulled off the Class A and as I had any questions before, during and upon returning from our trip, she was always there for me as well as their service Dept. Thank you Ashley and Olathe Ford for yet another, memorable vacation with our grand kids😊through, Olathe Ford RV Rental. Tom W.
I pulled in after a week of camping with a broken fridge. I expected them to have me make an appointment. Instead, a technician got right to work on it. While I waited, I shopped! The sales rep was so knowledgeable and friendly. There was no pressure. I ended up trading in my 10-yr-old camper that day. I now have a beautiful new camper. Can't wait to hit the road again! Diana C.
Had a wonderful experience buying a new camping trailer from Ashley at Olathe RV! Ashley is amazing and extremely helpful, so easy to work with. No hassle and no games. Dan in finance made the finance experience super easy and enjoyable (crazy as that sounds!). Mason did a great walk through of our new trailer. Very knowledgeable and patient as we looked through every nook and cranny and showed us everything and answered all of our questions. Can't say enough about our buying experience at Olathe Ford RV! Thank you for making it great!" -Delana T
"Truly exceptional experience purchasing our 2018 Coachmen Mirada. Scott, our sales rep spent over 4 hours with us, patiently answering our questions and showing us the different coaches. Dan, the finance manager explained everything in detail, was very courteous and honest. Absolutely no pressure sales whatsoever. Even recommended some great restaurants in the area as we are from Wichita and unfamiliar with the Gardener area. Chris and Laramie, in the service department are top notch. Laramie took the time, more than 2 hours, to walk us through all of the features of our coach. Chris helped us out in determining our tow possibilities for our vehicle and even came in on his day off to help us pick our coach up. Great Team and great experience!!" - Larry M
Wonderful,friendly business. Our sales rep Shelly was kind and very prepared when we got there everything in order.
RON showed us the RV and walked thru it with us very informative and sweet took his time and answered all of our questions.
All in all it was very worth the trip. The RV was exactly what we asked for. Perfect like home!" - Janie R
"This is a busy, vibrant wonderfully positive place with some of the best service folks in the biz. Cindy spent time discussing my service needs, then Shannon worked with me to accommodate my storage needs for the winter.
I’m a single female RV owner, so having this kind of support is a Godsend! It’s like having a handy husband without having to fix him dinner every night. Thanks for everything!" - Kathy A
"One of the most beautiful RV dealerships I've visited. The staff are extremely friendly and helpful. I especially love dealing with Daryn, the GM and Bob, the service manager." - Sarah L
"Our Ford F-450 RV gave a service code error as we approached KC. I called the nearest Ford dealer but was referred to Olathe RV. They put a tech on it within five minutes and he quickly determined there was no problem -- just a computer glitch. He reset the dash light and sent us on without even charging us! So nice to experience Midwest hospitality. Highly recommend this shop!" - Gary in Rockwall, TX
"They are a great group of caring people! They go out of their way to help." - Patty N
"We bought our first RV back in February and had an awesome experience!! From the front office, to our awesome sales man, Clint, to finance, and on back to service, we dealt with the most helpful and wonderful people!! We began at the RV show and were only going in for a test drive! Being very apprehensive about the large size of a Motorhome, I was unsure if it was something I could handle or wanted to handle!!?? Clint road along with encouragement and calmness, and that sealed the deal!! Thanks so so much to everyone who was involved with our purchase!!" - Cindy H
"I have bought two campers from Olathe Ford RV. One was a Wildwood pull-behind, and in March 2016 we traded that camper for a used Keystone Alpine 5th wheel. The 5th wheel was a few years old and needed a some things fixed. However, the price was unbeatable compared to the same coach elsewhere in the US. The service person did an excellent walk-through, took his time and answered all our questions. He installed and showed us how the 5th wheel hitch worked too. We took the 5th wheel camping and found a couple other minor problems--after talking to Daryn (general manager) he put me in contact with Bob (service manager) who took care of everything, expediting service so we could use the camper ASAP. They were helpful and genuinely concerned with making sure we were happy with our purchase. Dan Hill, finance manager, has also been instrumental in making sure we are happy with our purchase and got the best financing and warranty possible. Further, they all answer the phone when you call. Thanks!" - Tim C
"We just had some warranty work done by Olathe Ford RV and had outstanding service. The service writer and the service tech's took very good care of our unit. They stayed on top of Winnebago to insure our service was done promptly and correctly. I would highly recommend their service department.
The above post was a year ago, and I would just like to add, that once again we have just had our coach service and both our Service writer (Kevin) and the Service Tech were professional and made sure they were taking care of us. Because my coach is out of warranty, Kevin went the extra mile to keep our cost down by calling the vender to get them to cover the camera. We have been taken our coach to Olathe for over 3 years and wouldn't take it any where else. Can't and won't comment on the Sell's Department.
Keep up the good work Olathe RV." - John K
"My wife and I rented the 17ft Clipper to take to the races. The people that we worked with (Ashley and Ron) were super easy to work with. We will rent from them and possibly buy from them also in the near future." - T Webster
"I have recommended Olathe Ford RV to three friends interested in rentals--I hope they get the same good service we did. Keep it up-this is a much needed service, and great introduction before buying!" - L Roberts
"Ashley was great, patient, answered our questions, reassured us all through the process. Paperwork, check out, loading up went very smoothly. The coach was fantastic! Our first RV experience and we already can't wait to go again, try a different vehicle and travel to a new location. Returning the coach was easy and our "invisible" dogs had a great time with us, for a change! - L Roberts
"Just bought a new 5th wheel from Justin. We pick it up in the morning!!! You buy from who you like. This is so true with Justin. He had to have the patients of a saint with me. Several trips there. ....and I had to see them all! But he answered all my questions and concerns. Did I find others? Yes. Did I feel like they wanted my business? No. So. Thank you so much Justin. I will recommend you and Olathe Ford RV over and over again! You are the best!" - C Hatch
"We rented a 32 foot class c for a 17 day 4100 mile trip. We have four little kids and this rv gave us room to spare! Never did we hear one complaint about the driving distance. Getting there was MORE than half the fun in our rented rv!" - M Thompson
"My family and I rented a Class C 30 foot RV a few weeks ago and we could not have been more impressed with the service and the RV itself. My husband and I are not into tent camping, so we figured this was the best way to go, and boy were we right. The RV was new, nice and very clean. Ashley and Ron were the best to work with, and we hope to work with them again next year. Thanks so much for a wonderful first experience !!!!! And we hope to bring in several other families as well. ;)" - C Perz
"Rented the Leprechaun class C Motorhome for a week of grandparent's time and enjoyed every minute of it. Renting was very easy and the RV was in great working condition, service was great too. Thanks" - M Wagner
"My husband and I just purchased a pre owned RV from Olathe Ford. We are very impressed with the entire staff. The pricing was fair and the addition of a few extra things we wanted put on the RV was done very quickly. the entire experience surpassed our expectations. If we ever trade in our RV we will be going back. Thanks Heather and everyone." - Linda W
"Ron was very thorough and patient during the walk-through. Ashley was always available to answer questions. We felt very comfortable as first-time RV-ers having phone numbers and essential information readily available. Also appreciated the fact that the RV was not readily identifiable as a rental. Everyone was very customer-oriented and reassuring to us. The Leprechaun was a good fit for us and our purposes." - L Schafer
"We are from Fort Worth, Texas and rented a Forest River Surveyor, bunkhouse camper on our way to a family reunion in King Cit, Missouri. The rental department took excellent care of us long distance and picking up & dropping off on our way through worked like clock work. The camper itself was in excellent condition! Thanks Olathe Ford RV for making it an enjoyable experience!" - R Hickman
"This is my second time renting a travel trailer from Olathe RV both times I had a very clean trailer and there personnel was very friendly and helpful!" - J Ross
"Friendly, hospitable, professional service. The staff of Olathe Ford RV are great ambassadors of Ford Motor Companies commitment to excellence!!!" - A Banks
"An excellent experience and was planning on renting from you all again, which I have already booked a reservation! Thanks Ashley and crew. Its been a great experience thus far " - E Serrano
"Rented a Class C 32 ft to head down to Galveston for a week. The vehicle was relatively brand new and in great shape. It ran great and able to drive 80MPH when I wanted it to. Very comfortable vehicle for its class and size. It had more storage space than inside would be the only thing that I could think of in a negative way if I was force to come up with one. Its my 2nd rental from here in 2 months and now plan a 3rd rental. Hopefully after that we will buy one. Great service and attention. Thanks Ashley, Ron and the rest of the crew." - E Wilhelmsen
"We rented a C Class 32 foot RV for Spring Break this year, and it was one of the best vacations I've ever taken. The Staff at Olathe Ford RV was helpful, easy going, and very accommodating. We took our 2 school age children, Grandma and a family friend and never felt cramped. It was a wonderful experience and we can't wait to rent again to have another adventure!" - Olivia W
"We rented a 33' travel trailer. It was perfect for our family! The staff is very friendly and helpful! We will rent again from Olathe Ford RV Sales and Service." - T Maupin
"Having some warranty work done Steve in the service department is great they are a top notch dealership very helpful" - B Simpson
"Took our 5th wheel in for warranty service in Nov.2014. Although we had a few problems at first, a call to the GM Daryl Anderson got all the problems resolved quickly. He is truly interested in his customers and solving any issues that may come up. We will take our 5th wheel back whenever necessary and use Olathe Ford RV for RV supplies." - J Stimpson
"We are first time RV owners/purchasers and went to a number of places to look at used travel trailers and class C campers. From a sales standpoint, they all felt pretty similar initially. Nice, knowledgeable and patient (which we certainly needed).
When we got serious because OFRV had a model we were very interested in, they surprised us with how much they were willing to educate us. We worked with Wes and Tony, who weren't just professional, but always friendly and ready to spend as much time as we needed.
When the day came, they were very open to listening to our offers and helped make what felt like a really good deal based on what we saw out there with similar models. And when paperwork was getting drawn up, I was already suffering from the flu and not doing well. Dan, the business manager was patient and explained everything very well. Even called later to see how I was doing with my illness.
During our walk around before driving away, Randy (we think) was very informative and patient with us newbies. I can't imagine answering questions that seem so fundamental now...but he was always ready with an answer and took his time with us.
Fast forward a couple of weeks and we're in a campground on a Saturday night. We can't remember how to get water into the hot water heater. We call OFRV and talk to Billy Bob (we think) and he explains it completely. Then, offers his personal cell number in case we have any additional questions or problems during our weekend camping trip.
We found a few items wrong with the camper over the next couple of months that we pointed out. All were fixed without any question even though our paperwork excluded this possibility when we bought it.
Overall we feel they've been great to work with and we didn't feel like we got a bad deal, were forced into anything or left with a bad taste for any reason at all.
The review sounds glowing and it is. Our experience has been very positive. So why not five stars? Well, had they told us our camper was a rental before we purchased it they would have gotten five stars. Maybe not important to them, but certainly explained the mileage and wear we saw on a five year old camper. Not sure it would have made a difference to us but full disclosure would have been nice.
Overall I recommend them to anyone looking for an RV." - S Cotter
"My wife and I live in Aurora Colorado and wanted a new Itasca Meridian 36M. After contacting many local dealers with no success, we contacted Daryn and Heather at Olathe RV and we came to terms very quickly and easily. From there, they got the ordering of our new Meridian started. They were great throughout the entire process. Our questions and curiosities were all addressed before ordering. They followed the vehicle and sent updates during the assembly line process and until it showed up. We were a little nervous about taking delivery out of state, but their assurances of a quality experience were met. Troy (our pre-delivery tech), and Heather did a great job in preparing the vehicle for delivery and doing our orientation walk through. It was an incredible job and we found d only 2 minor issues which were handled on the spot. Dan Hill did an incredible job of handling the financing and extras we wanted. The entire team at Olathe Ford RV did an incredible job and should be proud to be a part of such a super organization." - W George
"I could not have wished for a better experience. I give Olathe Ford RV Rentals a "10+" all the way around! Ashley was extremely helpful, and very professional, in walking me through the entire rental process and promptly followed up with me on any questions I had prior to taking delivery of the camper. When we picked up the camper, everything was ready to go exactly as promised, and Ron was very thorough in explaining how to use all the features of the camper. Kudos to Olathe Ford RV Rentals (especially Ashley and Ron) and I'm looking forward to being a repeat customer next year!" - P Pepper
"The folks here are amazing, extremely kind and hospitable. My husband and I were traveling through when we had a failure with our power converter. I called around to several places and everyone told me they were too backed up in service to help us. I finally called Olathe Ford RV. Thanks God I did. The first point of contact - the receptionist - was so nice. The service writers and service techs were amazing! They were busy but jumped right in, diagnosed and fixed our issue. They were more than helpful and offered so much advice. We took our dog in and boy was he loved on. If you are ever in the area and need help.... call them. You will be thankful you did!!!" - W Wellons
"Renee is a super Saleswoman and knows her stuff when it comes to RVs! Go ahead, ask her a question about anything RV, she has an answer that is knowledgeable and precise. She knew what I wanted and found it within our price range. We felt confident in her expertise and ability to target what we not only wanted, but needed. She didn't stereotype us because I didn't bring my Coach Bag or Gucci shoes.... She treated us with respect and as a Sales person should treat their prospects. Never know how much some Hillbilly Infantryman might have in his pocket right? The back end of the sale was a little bumpy and it made us a little nervous. At our age and a few kicks in the pants sure do teach ya to be cautious. Dan assured us of the solid reputation Olathe Ford RV has had and how much word of mouth advertisement is valued by them. A little research by us and a great big prayer gave us our answer. I am so happy with my trailer which makes a happy Hubby too! We need a little warranty work done on a manufacturer defect on the faucet and the trim on our Galley. I am rock solid confident that Chris from the Service Tech Dept will get those parts to us ASAP. I would recommend buying your Rig from this company. Take your time and let Renee find what you are looking for!" - N Fragassi
"Stopped in to take a look at a trailer/ toy hauler for our needs. Friendly staff and seemed to have good prices and great customer service from Renee. Thanks for the tour." - Tri-County Security
"We just had some warranty work done by Olathe Ford RV and had outstanding service. The service writer and the service tech's took very good care of our unit. They stayed on top of Winnebago to insure our service was done promptly and correctly. I would highly recommend their service department.
The above post was a year ago, and I would just like to add, that once again we have just had our coach service and both our Service writer (Kevin) and the Service Tech were professional and made sure they were taking care of us. Because my coach is out of warranty, Kevin went the extra mile to keep our cost down by calling the vender to get them to cover the camera. We have been taken our coach to Olathe for over 3 years and wouldn't take it any where else. Can't and won't comment on the Sell's Department. Keep up the good work Olathe RV." - J Kite
"Just purchased a used travel trailer from Renee Hinson. Her knowledge and guidance helped us make a good decision on our "first" camper. Just finished our walk-through with Troy in the service department. His patience with our beginner's questions was deeply appreciated. Very thorough walk-through showing us the ins and outs of camper how-to. Excellent customer service was also provided by the sales manager, Darren. We couldn't be more pleased with our experience. Special thanks extended to all."
"On Dec 22, 2011 we purchased a 2003 KZ Sportsman toyhauler. We had inspected it 3 weeks earlier to see if that was what we wanted. We found it needed new tires and a new roof. While the wife and I were gone to lunch, calling back home about roof replacement prices, Clint, our sales rep, started pushing his pencil. When we came back the offer was half the cost of a new 10 year roof and 4 new tires at no charge, the spare was new. We agreed. We came back Dec 22 and found the unit inside their heated service area all hooked up for inspection. The AC was on, tanks had water, system under pressure, water heater on, Fridge on 2 slides out, new tires, brakes adjusted, wheel bearings packed. Installed a new battery and stablizer jack on the back. Everything worked perfect. Then the rv was winterized again. Troy the service man raised our fifth wheel hitch and got us hooked up and all the lights worked first time and we drove out to set up the brakes. everything was just right. We towed the trailer home 230 miles. we took the long way home, and it towed great. It has been in our driveway hooked up to power for 10 days and everything works perfect. I can say that they worked with us well and did everything they said they were going to do."