RENTAL RETURN INFORMATION & INSTRUCTIONS
IMPORTANT: THE RENTER SCHEDULES THEIR APPOINTMENT TIMES WHEN THEY BOOK THE RV. OUR LATEST RETURN APPOINTMENT IS 3PM. THERE IS A $25/HOUR LATE FEE FOR ANY RENTAL THAT COMES BACK AFTER 3PM. IF THE RV IS NOT RETURNED BY 4PM, THE RENTER WILL BE CHARGED ANOTHER NIGHT'S RENTAL. NO EXCEPTIONS.
IF RETURNING DURING NORMAL BUSINESS HOURS:
* SEE BELOW FOR CLEANING INSTRUCTIONS.
WHAT IF I WANT TO RETURN WHEN YOU ARE CLOSED?
We now allow Sunday and Holiday returns. Normally, we schedule all of our returns by appointment and when the customer returns the RV, we check it over with them. This allows us to check for damage, missing items, tank levels, etc.
However, if the customer were to return the RV when we're closed (on the evening before their appointment, for example), they are responsible for any damage to the RV or missing items that we may find when we check the RV in the next business day. WE DO NOT REFUND FOR ANY DAYS NOT USED.
SEE THE "IF RETURNING OUTSIDE OF BUSNIESS HOURS" SECTION BELOW FOR INSTRUCTIONS.
IF RETURNING OUTSIDE OF BUSINESS HOURS:
IMPORTANT: THE RENTER SCHEDULES THEIR APPOINTMENT TIMES WHEN THEY BOOK THE RV. OUR LATEST RETURN APPOINTMENT ON SUNDAYS AND HOLIDAYS IS 8:00 PM. NO EXCEPTIONS. IF THE RV IS NOT RETURNED BY 8:00 PM, YOU WILL BE CHARGED ANOTHER NIGHT. DO NOT, UNDER ANY CIRCUMSTANCES, PARK THE RV OUTSIDE OF OUR GATES AFTER THE GATES HAVE BEEN CLOSED FOR THE NIGHT. If the RV is towed as a result of being left outside of our gates, the renter will pay any fees incurred.
* SEE BELOW FOR CLEANING INSTRUCTIONS.
WHY DOES IT TAKE 7 to 10 BUSINESS DAYS TO GET MY REFUND BACK?
Our Rental Agent will do an initial check-in (check the odometer, generator hours, check for items, etc.). Usually within a week after the return, our Service Department does a more thorough inspection. Once Service completes their inspection, we will start processing your return.
Any damage to the RV could take up to 6 months to process.
THE RV MUST BE RETURNED IN THE SAME CONDITION AS AT DEPARTURE
If the RV is returned in satisfactory conditions, your deposit will be refunded. If you paid by credit card, the deposit will be returned to the card you supplied within 10 to 15 business days. If you paid with a check or cash, your deposit will be returned with a company check within 14 to 20 business days. If there was damage to the rental, your refund will be held longer, and could take up to 6 months.
Interior must be clean. The exterior must be washed (to the best of your ability), and be free of bugs. After you return, the cleaning of a clean unit (inside and out) takes our trained team two hours to complete. Any cleaning that takes more than the standard two hours will be a charge to the customer at $50/hour (with a $100 minimum) cleaning charge exceeding the two hours.
* There is a truck wash at the exit South of us on I-35 that you can use. To get there, you would take I-35 to Homestead Lane and go North. It is on the East side of the road. (I have been told they may not wash RVs on Sundays.)
* There is a truck wash at the Phillips 66 across the highway from us that you can use. To get there, take the Gardner Road exit and go North. It is on the west side. Be sure to use the larger bay for the RVs. (I have been told this car wash is greasy and is usually out of soap.)
PARKING VIOLATIONS, DRIVING VIOLATIONS & TOLL CHARGES
If any customer gets any parking violations, driving violations or toll charges, we will notify you by text and charge the card on file for the amount of the violation. (If you booked on RVShare, you will need to call us to make the payment.)
ITEMS LEFT IN THE RENTAL UNIT
If any item(s) left in the rental, you will be notified. Any items that are not picked up within 2 weeks (14 days) will be disposed of. Olathe Ford RV Center is not responsible for any lost, unfound or missing items left in the rental unit after its return.
PRIOR TO RETURNING
Upon return of the RV, Renter agrees to fill the fuel tank and remove all personal items and debris from the RV. Failure to fill the fuel tank will result in a $50 charge, plus the cost of fuel.